Privacy Policy
Last Updated: January 20, 2025
1. Introduction
DEMIL LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI-powered platforms including Pool-IQ and Garden-IQ.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number, mailing address)
- Business information (company name, job title)
- Account credentials for our platforms
- Payment and billing information
- Communications you send to us
Automatically Collected Information
When you use our services, we automatically collect certain information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clickstream data)
- Location information (general geographic location)
- Cookies and tracking technologies data
AI Platform Data
For our Pool-IQ and Garden-IQ platforms, we may collect:
- Pool and garden maintenance data you input
- Product usage and preferences
- System performance and diagnostic information
- Feedback and interaction data with our AI systems
3. How We Use Your Information
We use the information we collect for various purposes:
- To provide and maintain our services
- To process transactions and manage your account
- To improve our AI platforms and provide personalized recommendations
- To communicate with you about our services
- To send marketing communications (with your consent)
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in operating our business
- Business Partners: With authorized dealers and partners as necessary to fulfill orders
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Portability of your data
- Opt-out of marketing communications
- Restriction of processing
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
12. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us using the information above.